Unified Communications (UC) is the integration of real-time communication services with non-real time communication services across a variety of devices such as desktops, landlines, smart phone and tablets. All these are woven into a robust network fabric that enables voice, video, email, instant messaging, and texting through a single dedicated device. Employees across corporations worldwide are being encouraged to join the 'Bring your own device' trend, giving them the flexibility to get their own device to work which they can plug into the official network.

The confluence of multiple avenues of communication across a spectrum of devices with consideration to the preferences, policies, budget and scale will elevate user experience and provide a seamless communication pathway. The option to route communication as per requirements reduces the redundancy and monotony of having to pass through hierarchical channels. Unified Communications also raises human productivity, thereby improving overall efficiency. Finally investment in UC architecture will allow real-time productive communication across the enterprise and also a superior collaboration with partners and users in general.